Last Updated: September 3, 2026

Physioloops, LLC (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your information. This Privacy Policy explains how information is handled through the Pain Point by Dr. Joe mobile application (iOS and, where available, Android) (“App”).

This Privacy Policy applies specifically to the Pain Point App.

Your use of the App is also governed by our Terms of Use, available at

https://www.physioloops.com/pain-point-terms

This Privacy Policy is hosted on physioloops.com, which is operated using Kajabi. Kajabi and other website tools may use cookies, analytics, or similar technologies when you visit this webpage. Those website practices are separate from the data practices of the Pain Point App and are governed by the Physioloops website Privacy Policy and Kajabi’s applicable policies.

Information We Collect

Pain Point does not require you to create an account or sign up to use the App.

We do not require your name, email address, mailing address, or other directly identifying information to access the App’s core features.

Information related to your use of the App may include:

• Pain-area selections

• Favorites

• Release favorites

• App preferences

• Onboarding and medical disclaimer acknowledgment

• Free release-video unlock status

• Premium subscription entitlement status

Pain selections, favorites, onboarding acknowledgment, preferences, and free unlock information are stored locally on your device.

We do not maintain a cloud-based history of the pain areas you select.

Pain Point does not use your pain-area selections for advertising or cross-app tracking.

Purchases and Subscriptions

Pain Point offers optional auto-renewing Premium subscriptions.

On iOS, subscriptions and purchases are processed through Apple’s In-App Purchase system.

Apple may collect and process payment, purchase, device, and diagnostic information in accordance with Apple’s own privacy policies.

We do not receive your full payment card information.

Pain Point uses RevenueCat to help validate purchase receipts and manage Premium subscription entitlements.

RevenueCat may process information such as:

• Purchase and subscription history

• Purchase receipt information

• Subscription status

• Product identifiers

• An anonymous App User ID

• Technical information needed to validate purchases and restore entitlements

Pain Point does not require a user account, and we do not intentionally provide RevenueCat with your name or email address for standard subscription entitlement management.

RevenueCat may retain purchase and entitlement information as necessary to provide subscription management and restoration services.

If Pain Point becomes available through additional mobile platforms, purchases may also be processed by the applicable app-store provider for that platform.

Video Streaming

Release and stretch videos within Pain Point are hosted and delivered using Vimeo.

When you play a video, Vimeo may receive standard technical information necessary to deliver the video stream, including information such as:

• IP address

• Device or application information

• Network information

• Video request and playback information

Where supported, Pain Point uses Vimeo privacy-oriented settings, including dnt=1, to reduce Vimeo player analytics.

However, these settings do not prevent Vimeo from receiving all technical information required to deliver video content.

Pain Point does not use Vimeo video activity for cross-app advertising tracking.

Analytics, Advertising, and Tracking

Pain Point does not contain third-party advertising.

We do not sell or lease your personal information.

We do not use information from Pain Point for cross-app advertising tracking.

Pain Point does not create advertising profiles based on the pain areas, muscles, releases, or videos you view.

Apple may provide crash reports, diagnostic information, or other technical information depending on your Apple device and privacy settings. Such information is handled in accordance with Apple’s policies.

How We Use Information

Information associated with Pain Point may be used for legitimate operational purposes, including:

• Providing App features

• Remembering favorites and preferences

• Remembering completed onboarding and medical disclaimer acknowledgment

• Remembering free video unlocks

• Providing and restoring Premium subscription access

• Delivering release and stretch videos

• Troubleshooting technical problems

• Responding to support inquiries

• Maintaining the security and functionality of the App

We do not use pain selections or App activity for targeted advertising.

Support Communications

If you voluntarily contact us for support, we may receive information you choose to provide, such as:

• Your name

• Email address

• Description of your issue

• Device or App information

• Screenshots or other information you voluntarily include

We use this information only as reasonably necessary to respond to your request, provide support, troubleshoot problems, maintain records, or comply with applicable law.

Quiz and External Links

Pain Point may include links to Physioloops websites, quizzes, educational resources, or other external webpages.

For example, if you choose to open the Quiz, you may leave the App and enter a Physioloops webpage where additional information may be collected through forms, cookies, analytics, or other website technologies.

Information collected through physioloops.com is governed by the applicable Physioloops website Privacy Policy, rather than this App-specific Privacy Policy.

Service Providers

We may share limited information with service providers only as necessary for them to perform services on our behalf.

These providers currently include:

• Apple — App distribution, payments, subscriptions, and certain diagnostics

• RevenueCat — purchase validation and subscription entitlement management

• Vimeo — delivery of release and stretch videos

• Kajabi — hosting of this Privacy Policy and other Physioloops website pages

Each provider processes information according to its own applicable privacy policies and contractual obligations.

International Transfers

Our service providers may process information in the United States and other jurisdictions.

Depending on where you live, information involved in App purchases, video delivery, support communications, or other services may be transferred to and processed outside your country.

We and our service providers use applicable safeguards for international data transfers where required by law.

Data Retention

Information stored locally within Pain Point generally remains on your device until it is deleted by you, removed through App functionality, or removed when the App or its local data is deleted, depending on the type of information and your device settings.

Apple and RevenueCat may retain purchase and subscription information as necessary for transaction records, entitlement restoration, fraud prevention, legal compliance, and operation of their services.

Vimeo may retain technical information according to its own privacy and retention practices.

Support communications may be retained for as long as reasonably necessary to resolve your request, maintain business records, or comply with applicable law.

Your Rights and Choices

Depending on where you live, you may have rights regarding personal information, including rights to request access, correction, deletion, or information about how certain personal information is used.

You may contact us regarding a privacy request at:

[email protected]

Because most Pain Point content and preferences are stored locally and the App does not require an account, Physioloops, LLC may not possess or be able to identify certain locally stored information.

Apple subscription and payment information may need to be managed directly through Apple.

Children’s Privacy

Pain Point is not intended for children under age 13, and we do not knowingly collect personal information from children under 13.

If you are located in a jurisdiction with a higher minimum age for independent consent to digital services, you should use Pain Point only as permitted by applicable law and with any required parent or guardian involvement.

If we learn that we have knowingly collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information associated with Pain Point.

However, no application, device, transmission method, or electronic storage system can be guaranteed to be completely secure.

Information stored locally on your device is also subject to the security of your device, operating system, backups, and account settings.

No Sale or Cross-App Advertising Tracking

Physioloops, LLC does not sell personal information collected through Pain Point.

Pain Point does not use personal information or App activity for cross-app advertising tracking.

Pain selections, favorites, muscle selections, releases, and video choices are not used to build advertising profiles.

Updates

We may update this Privacy Policy periodically to reflect changes to Pain Point, our service providers, legal requirements, or our privacy practices.

When we make changes, we will update the Last Updated date at the top of this Policy.

Continued use of Pain Point after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated Policy to the extent permitted by applicable law.

Contact

For questions, requests, or concerns regarding this Privacy Policy or Pain Point’s privacy practices, please contact:

Physioloops, LLC
Email: [email protected]
50 Snyder Avenue
Ramsey, NJ 07446
United States